<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=4977108&amp;fmt=gif">

Accelerated Customer Transformation (ACT)

IT Service Management and Employee Services

L5 implements and operates AI for Service Management. Outcomes committed. Every week.

Schedule Assessment
l5-home-new
Trusted by
Scale AI · LinkedIn · MassMutual Ascend · Tampa International Airport · McAfee · Mayo Clinic · PandaDoc and 600 more

AI is live. Outcomes take work.

AI. Operated.

What is an AI Operator?

ai-maturity-light

Your leadership is asking what AI is producing. We give you the answer.

In your personal life, you iterate on AI all day until you get the right answer. At your company, who is doing that?

We have defined AI Operator is a new function. It means running AI across your organization to deliver repeatable, predictable results every time.

L5 operates AI on Zendesk, Workday, and ClickUp to help your organization grow through five levels of maturity. We operate your platform to drive outcomes every week.

ACT Methodology

Assess. Onboard. Operate.

A structured path to AI-operated IT and HR service delivery.
Assess tells you where you are. Onboard gets you live. Operate drives outcomes every week.

Assess

Know exactly where you are and what to do next.

Five levels. Ten measures across people, process, and platform. Business case and prioritized roadmap.
Fixed scope · One week
Onboard

First use case live in production.

In weeks, not months. Configured for your workflows. Tested with your team. One use case at a time.
One Drive per use case · Production, not sandbox
Operate

A production system with a target. Every week.

Agents monitored, tuned, improved. Outcomes measured after every Drive. Quarterly re-assessment.
Weekly cadence · Quarterly re-assessment

Purpose-built platforms

AI-powered for IT, HR, and Finance service delivery.

Copilot, Claude and ChatGPT make individuals productive. Purpose-built service management platforms deliver repeatable, predictable outcomes across your organization. L5 operates three.

Zendesk

IT, HR, and Finance services on one platform. Operated by L5. Three weeks to first use case. Outcomes every week. NinjaOne extends ITOM and ITAM coverage.

ClickUp

Work management and delivery operations. IT, HR, operations, and marketing for growing organizations. 600+ engagements. The proof engine for ACT.

Workday

HR Service Delivery on the system of record. Case management, knowledge, and employee self-service on the platform your HR team already runs.

The proof

600 customers delivered by less than 50 member team in our first 2 years.

That ratio is only possible because L5 uses the same operating discipline internally that it delivers to customers.

Go-live is the starting line.

L5 matures your AI while giving you tools to communicate to your leaders.
Schedule Assessment